Privacy Policy

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Last updated: Oct 2026

Shan Shui Social respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit our website, contact us, make a reservation, dine with us or purchase a gift voucher.

Shan Shui Social is operated by Rainbow SG (London) Ltd, the data controller responsible for your personal information.

You can contact us about privacy matters at:
Email: hello.victoria@shanshuisocial.co.uk
Address: 14 Buckingham Palace Road, London, SW1W 0QP, United Kingdom.

Depending on how you interact with us, we may collect your name, email address, telephone number, reservation details, correspondence and marketing preferences. For purchases, we may also collect billing details, transaction records and, where relevant, gift voucher recipient details.

We receive information directly from you and, where applicable, from reservation or gift voucher platforms you use to book or purchase from us.

Subject to the arrangements confirmed below, we use your information:
• To arrange bookings, provide dining services and fulfil gift voucher purchases, where necessary to enter into or perform a contract with you.
• To answer enquiries, manage feedback and resolve complaints, on the basis of our legitimate interests in providing customer service and managing our business.
• To keep accounting records and meet applicable legal obligations.
• To send newsletters, restaurant news and offers when you have opted in, on the basis of your consent.

Information needed to fulfil a booking or purchase will be identified when requested. If you do not provide it, we may be unable to provide that service.

You can unsubscribe at any time using the link in our marketing emails or by contacting us. Withdrawing consent does not affect processing carried out lawfully before withdrawal. Essential messages about a booking or purchase are separate from marketing.

We may share relevant information with service providers that support our reservations, gift vouchers, payments, website hosting and email communications. We may also disclose information where required by law.

Payment information is handled according to the arrangements of the payment provider used for your transaction. 

We keep personal information only for as long as needed for the purpose for which it was collected, including applicable legal requirements and the handling of disputes.

Where needed to honour an unsubscribe request, we retain limited information on a suppression list to prevent further marketing.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, alteration and loss.

Shan Shui Social’s website is hosted by GoDaddy and uses cookies and similar technologies to analyse website traffic and improve your website experience. Cookies are small text files stored on your device when you visit a website. Website usage information is combined with information from other visitors to help us understand overall usage and improve the website.

Where consent is required, we ask for your permission through our cookie banner before using these technologies. Strictly necessary cookies do not require consent.

For details of the cookies we use, their providers, purposes and duration, and how to manage your preferences, please read our Cookie Policy.

Depending on the circumstances, you may request access to your information, correction, deletion, restriction of processing or transfer of your information. You may also object to certain processing and withdraw consent where we rely on it. You have the right to object to direct marketing at any time.

These rights are subject to applicable conditions and exemptions. We may request information reasonably needed to verify your identity before responding.

To exercise your rights or raise a privacy complaint, please contact us using the details above. 

We may update this policy to reflect changes to our services or data practices. The latest version will be published on our website with an updated date.